Get independent support

Contact the organisations below for free advice and support with ACC claims.

How to get independent support

The organisations below are independent of ACC and can offer you free advice about ACC claims. You’re welcome to contact any of them directly to ask for help. Anyone with a claim-related question or issue can access this service.

Other community groups such as Citizens Advice Bureau and Community Law may also be able to help you.  

Who to contact

Way Finders

Way Finders can help with a wide range of claim-related questions and issues. They can help you understand what ACC support is available to you or help you navigate our processes.

Contact details

Way Finders
Phone 0800 273 030 
Email info@wayfinders.org.nz

Whānau Ora Commissioning Agency (WOCA)

WOCA focuses on putting whānau (family) at the core of decision-making. They can provide information and advice, tautoko through enquiry, claim or complaints processes, and help navigate whānau into the right support at ACC or other Whānau Ora service.

WOCA Kaiārahi can be contacted Monday to Friday, between 9am and 4.30pm.

Contact details

Whānau Ora Commissioning Agency
Phone 0800 222 924
Email acc@whanauora.co.nz

Workplace Injury Advocacy Service (WIAS)

The Workplace Injury Advocacy Service specialise in work-related injuries and issues. Their service is available to all ACC clients and people from all backgrounds.

Contact details

Workplace Injury Advocacy Service
Phone 0800 486 466
Email advocacy@nzctu.org.nz

Last published: 20 September 2019